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Shipping & Returns

DELIVERY AND RETURNS

SHIPPING POLICY

We always strive to ship your orders out the same day whenever possible. 
We ship via USPS and will deliver within 3-5 business days to all continental United States customers.

We happily ship to Hawaii, Alaska, Puerto Rico, and APO/FPO addresses. Please allow an extra 2-4 days on top of normal transit times for your order to arrive.

Products on our site are subject to availability and delays may sometimes occur that are outside of our control. All quoted shipping times are dependent upon the products ordered being in stock. 

7-DAY RETURN POLICY

We stand behind our products. If you aren't happy with your purchase for any reason, you have 7 business days from when your order was delivered to start the Return Process.

Please notify us prior to shipping any items back for a return so we can issue you a Return Merchandise Authorization (RMA) #. 

Please note we are unable to refund the cost of shipping on your original order. 

All returns should be delivered to below address:

KASIRA
Returns Department
5620 Knott Ave
Buena Park, CA 90621

CANCELLATIONS

While we are disappointed when it happens, we understand that sometimes you need to change your mind and cancel an order. Cancellations are only accepted if the order hasn't shipped. If the order has been shipped prior to the cancellation, it can no longer be cancelled. The order will be considered valid and you, the Customer, will remain liable for the full payment.

Please make any cancellations by phone to 800-220-6131 or by emailing our Customer Service Department at CS@kasiratea.com